NGO · Melbourne Case Study

Thorne Harbour Health

4 channels trained, data literacy transformed.

Client Since2024 ServicesTraining · Google Ads · Meta Ads · SEO · Content IndustryNon-Government Organisation · Melbourne
4
Channels trained to team independence Facebook Ads, Google Ads, SEO, and GA4 - all delivered inside the team's own accounts with tools they can keep using long after training.
In their own words

Hear from Thorne Harbour Health

★★★★★

"Hedgehog helped my organisation revamp our Meta advertising with bespoke advice and training sessions. The team was thorough, flexible, and made complex concepts easy to understand."

Joel Parker
Communications Coordinator, Thorne Harbour Health
Challenge vs. Solution

A mission-driven team that needed to run digital with confidence.

Not an agency takeover - a training partner who could lift capability across four core channels and leave behind tools the team could actually use.

Dimension Before Hedgehog With Hedgehog
Digital capability Committed and capable comms team, but digital marketing was not their specialty. Bespoke 1-1 training across four channels, using the team's own accounts and live campaigns.
Campaign structure Account setups, audience building, and keyword strategy weren't established in a repeatable way. Clean account structuring and audience building so each campaign had a clear hypothesis.
Data literacy GA4 was a black box; no consistent reporting layer linking spend to outcomes. Team-wide data literacy uplift with custom Looker Studio dashboards for ongoing reporting.
Budget efficiency Every dollar had to work twice as hard, but without structure it was hard to know what was working. Sharper campaigns running with better structure and targeting - improving efficiency and outcomes.
What we did

Bespoke training across four channels, plus reporting they actually use.

Our work with Thorne Harbour focused on giving the team practical, context-specific training paired with tools that kept them independent after the sessions wrapped up.

1

1-1 training across Facebook Ads, Google Ads, SEO, and GA4

Delivered tailored one-on-one training sessions across four channels, using the team's own accounts and campaigns as the teaching material - so every concept was immediately applicable.

2

Account structuring and audience building

Coached the team on how to structure campaigns, ad sets, and audiences properly so each campaign had a clear hypothesis and measurable outcomes instead of blurred performance data.

3

Bespoke SEO training

Ran a custom SEO training program covering keyword research, on-page optimisation, and how to build organic visibility for specific health and community programs the organisation runs.

4

Custom Looker Studio dashboards

Built bespoke Looker Studio dashboards that pulled key metrics into one clean view - so the team could monitor performance across channels in real time without wrangling GA4 manually.

Key results

A team with more capability, better tools, and sharper campaigns.

4
Channels Trained

Facebook Ads, Google Ads, SEO, and GA4 all trained to the point of team independence.

Custom
Reporting Dashboards

Looker Studio dashboards built for ongoing reporting - no more guessing what's working.

Team-wide
Data Literacy Uplift

A noticeable improvement in how the team interprets data and uses it to make better decisions.

Sharper
Campaign Effectiveness

Campaigns now run with better structure and targeting, improving efficiency and outcomes.

Services used

How we worked together.

A focused training and support engagement designed to leave the in-house team more capable and self-sufficient than when we started.

Want results like this?

Book a free intro chat.

We'll talk through where your business is now, where you want to go, and whether we're the right partner to help you get there.

Hilda
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